Terms and Conditions

All deliveries are sent via Royal Mail. Every order dispatched to a UK Mainland address is sent on a 48 hour service. We are unable to deliver to addresses outside the UK Mainland

Royal Mail will aim to deliver to the address you have provided. If no one is at the address to sign for the goods the courier may deliver it to a neighbour or leave a card for your recipient giving details on how to re-arrange the delivery at a more convenient time.

We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the hamper.  

All hampers need to be signed for upon delivery.  If your delivery requires special handling please contact our office for further details and advice.

Unfortunately, Willow Tree Delicatessen cannot take responsibility for late delivery of any hampers due to adverse weather conditions, incomplete or incorrect delivery addresses or any other causes beyond our reasonable control.

Willow Tree Delicatessen will make every effort to conform to product listings and in the event of non-availability goods will be substituted with other item(s) of similar quality and value.

 

All orders are subject to availability. If an item is sold out, then we will endeavour to contact the purchaser to agree on an alternative replacement.