Terms and Conditions
Shipping Policy
By providing us with your email address at the time of ordering we can update you with the carriers website tracking information as soon as the hamper has been dispatched. Their website should then provide you with a comprehensive progress report.
Substitutions Policy
Refund & Returns Policy
Our policy is valid for a period of 14 days from the date of purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the 14-day period has elapsed, we are unable to offer a refund.
If you are returning a product, it must be:
- defective in some way
- unopened
- in its original packaging
- unused
- undamaged
If any of these are not satisfied, we reserve the right not to issue a refund.
We require proof of purchase with any returned items.
Returned items should be either returned in person or sent to Willow Tree Delicatessen, Unit 17, Wroxham Barns, Tunstead Road, Hoveton. Norwich. Norfolk. NR12 8QU. You are responsible for the cost of returning any items. We are unable to refund postage costs.
You need to ensure that when returning items that they are properly packaged to avoid damage upon return.
Refunds will be processed within 48 hours of the item being received.
If you have any queries regarding a returned item, or this policy, please do not hesitate to contact us by emailing hello@willowtreedeli.co.uk or phone 01603 784789.