Terms and Conditions

 

Shipping Policy

All deliveries are sent via Royal Mail. Every order dispatched to a UK Mainland address is sent on a 48 hour service. We are unable to deliver to addresses outside the UK Mainland

By providing us with your email address at the time of ordering we can update you with the carriers website tracking information as soon as the hamper has been dispatched. Their website should then provide you with a comprehensive progress report. 


Royal Mail will aim to deliver to the address you have provided. If no one is at the address to sign for the goods the courier may deliver it to a neighbour or leave a card for your recipient giving details on how to re-arrange the delivery at a more convenient time.


We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the hamper.  


All hampers need to be signed for upon delivery.  If your delivery requires special handling please contact our office for further details and advice.


Unfortunately, Willow Tree Delicatessen cannot take responsibility for late delivery of any hampers due to adverse weather conditions, incomplete or incorrect delivery addresses or any other causes beyond our reasonable control.


Willow Tree Delicatessen will make every effort to conform to product listings and in the event of non-availability goods will be substituted with other item(s) of similar quality and value.
 

Substitutions Policy

All orders are subject to availability. If an item is sold out, then we will endeavour to contact the purchaser to agree on an alternative replacement.

Refund & Returns Policy

Our policy is valid for a period of 14 days from the date of purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the 14-day period has elapsed, we are unable to offer a refund.

If you are returning a product, it must be:

  • defective in some way
  • unopened
  • in its original packaging
  • unused
  • undamaged

If any of these are not satisfied, we reserve the right not to issue a refund.

We require proof of purchase with any returned items.

Returned items should be either returned in person or sent to Willow Tree Delicatessen, Unit 17, Wroxham Barns, Tunstead Road, Hoveton. Norwich. Norfolk. NR12 8QU. You are responsible for the cost of returning any items. We are unable to refund postage costs.

You need to ensure that when returning items that they are properly packaged to avoid damage upon return.

Refunds will be processed within 48 hours of the item being received.

If you have any queries regarding a returned item, or this policy, please do not hesitate to contact us by emailing hello@willowtreedeli.co.uk or phone 01603 784789.